We accept cash, checks, or money orders. You may also pay your bill with your VISA, or MasterCard.
WHERE TO PAY
You may pay your bill at our office during regular business hours (7:30 a.m. to 4:00 p.m.) at 350 WEDCOR Avenue in Wabash or 4563 E Markle Rd. in Markle (Located on US 224, West of I-69). You may also drop off your payment before or after hours at the night deposit box outside our office. If you wish to mail your payment, please send it to:
P.O. Box 605
Markle, IN 46770-0605
PLEASE PAY PROMPTLY
Nobody likes disruption of their electric service. Please be prompt with your payment each month. If your payment is delinquent and is not paid by the delinquent due date, we will be forced to disconnect your service, resulting in further service charges. Once disconnected, the current bill, past due bill, deposit (based on credit history), and collection fees must be paid before service will be restored.
If your check(s) return from the bank, there will be a fee and the service may be disconnected immediately.
We want to work with you. If you receive a disconnect notice, please visit our office immediately. It may be possible to work out a payment arrangement, but YOU MUST VISIT OUR OFFICE TO ARRANGE AN AGREEMENT.
PAY YOUR BILL ONLINE
Heartland REMC now offers Online Bill Payment. You may choose to pay your bill online every month, or set-up recurring payments from your VISA or MASTERCARD. Once you have signed up for recurring payments, you will receive your statement each month with “RECURRING PAYMENT DO NOT PAY” across it. The recurring payment will be processed from your VISA or MASTERCARD on the due date except when the date falls on a holiday or weekend. The payment is then processed the last business day before the holiday or weekend.
**If you are currently disconnected for non-payment, Online Bill Pay will NOT ensure reconnection. Please call our Wabash office at (260) 563-2146 or (800) 563-2146,or our Markle office at (260) 758-3155.
FIXED PAYMENT PLAN
Under the fixed payment plan, Heartland REMC will bill you in eleven monthly installments equal to the average of your past monthly kilowatt usage. During the twelfth month, any credit or amount due will be reconciled. During month twelve, your budget amount may be adjusted to more accurately reflect your actual usage.
When a given year is hotter and/or colder than normal, or when other factors change the kilowatt hour usage in your home, this plan may result in a higher-than-expected bill in the twelfth settlement month.
If you are interested in the budget payment plan fill out the request form below and one of our Customer Service Representatives with contact you within 7-10 business days regarding your request.
Email Billing-Markle@heartlandremc.com for more information.
RECURRING ELECTRONIC UTILITY BILL PAYMENTS
You may pay your monthly electric bill using our Electronic Funds Transfer (EFT) option. This program allows you to pay your bill directly from your bank account or credit/debit card each month without ever having to write a check. A one-time signed authorization from you is all that is required to start the program. You will continue to receive a monthly billing statement prior to the due date for your records. Your account must go through a bill calculation process before the recurring payment can take place. The bill will indicate the amount due with this notation “Recurring Payment, DO NOT PAY” above. Remember: Open your mailed or emailed bill upon receipt each month. If the statement does not appear on your bill, you will need to send in your payment by the due date.
HOW DOES THE PROGRAM WORK?
FROM YOUR CHECKING OR SAVINGS ACCOUNT:
Once Heartland REMC receive an authorization form and voided check from you, we will enroll you in the EFT program. Once your account goes through bill calculation process, the payment will be taken from your bank account. You will know your account has successfully been set up when your bills include the message *****Recurring Payment, DO NOT PAY***** above the “Total Amount Due” on your electric bill. The total due is the amount that will be charged to your bank account on the due date; unless, the due date falls on a holiday or weekend, your account will then be credited the last business day before the holiday or weekend.
FROM YOUR CREDIT CARD:
Once Heartland REMC receives an authorization form from you, we will enroll you in the EFT program. The information provided on your authorization form will be used to process payments from your credit card each month. Once your account goes through the bill calculation process, the payment will be taken from your bank account. You will know your account has successfully been set up when your bills include the message *****Recurring Payment, DO NOT PAY***** above the “Total Amount Due” on your electric bill. The total due is the amount that will be charged your credit/debit card on the due date; unless, the due date falls on a holiday or weekend, your account will then be credited the last business day before the holiday or weekend.
REMOVAL FROM THE EFT PROGRAM:
If Heartland REMC processes your payment through the EFT program and the transaction is rejected, the current rejected payment fee will be added to your electric bill. Two such rejections within a twelve-month period will cause you to be removed from the program and you must wait twelve months before you can reapply. If you wish to cancel your participation in the program you must notify the Heartland REMC office seven business days prior to your due date.
UNAUTHORIZED EFT LIABILITY:
As with all electronic payment, please review your bank or credit card statement carefully to confirm the accuracy of the EFT. If you suspect that an unauthorized EFT has occurred, please contact your credit card agency immediately.